Trust & Security
Your community trusts you with their personal information. We take that responsibility seriously.
Your Data is Yours
Customer organizations retain full ownership of the data they store in VolunteerUP. We process it only to provide, secure, and improve the service on your behalf.
- We never sell personal data
- No third-party advertising or tracking cookies
- No cross-context behavioral advertising
- No ad networks on our sites or in the application
Security Measures
We protect your data with administrative, technical, and organizational safeguards designed to prevent unauthorized access, use, or disclosure.
Encryption in Transit
All web traffic is encrypted via HTTPS/TLS
Access Controls
Role-based permissions with authentication controls
Monitoring & Logging
Activity logging and security monitoring
Backup & Recovery
Regular backups and recovery processes
Privacy & Compliance
VolunteerUP acts as a data processor on behalf of customer organizations. We are committed to supporting your compliance obligations.
- Data Processing Addendum available upon request for GDPR and U.S. state privacy law compliance
- Subprocessor list available upon request
- U.S. state privacy law compliance — we do not sell data, share for advertising, or combine data with external sources
- Incident response procedures, including customer notification when appropriate
Data Handling
We take a straightforward approach to how we handle your data — with clear boundaries, isolation between organizations, and a commitment to data portability.
- Multi-tenant isolation — multi-tenant architecture with logical separation between each organization's data
- Data export — 30-day window to export your data in standard format upon termination
- Customer retains all rights to their data — we never claim ownership of your information
Questions about security or compliance?
We're happy to discuss our data practices, provide our DPA, or answer any security questions you may have.
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