Trust & Security

Your organizations trust you with their volunteers' data. You can trust us to protect it.

Your Data is Yours

Customer organizations retain full ownership of the data they store in VolunteerUP. We process it only to provide, secure, and improve the service on your behalf.

  • We never sell personal data
  • No third-party advertising or tracking cookies
  • No cross-context behavioral advertising
  • No ad networks on our sites or in the application

Security Measures

We protect your data with administrative, technical, and organizational safeguards designed to prevent unauthorized access, use, or disclosure.

Encryption in Transit

All web traffic is encrypted via HTTPS/TLS

Access Controls

Role-based permissions with authentication controls

Monitoring & Logging

Activity logging and security monitoring

Backup & Recovery

Regular backups with tested recovery procedures

Privacy & Compliance

VolunteerUP acts as a data processor on behalf of customer organizations. We are committed to supporting your compliance obligations.

  • Data Processing Addendum available upon request for GDPR and U.S. state privacy law compliance
  • Subprocessor list available upon request
  • U.S. state privacy law compliance — we do not sell data, share for advertising, or combine data with external sources
  • Incident response procedures with prompt customer notification

Data Handling

We take a straightforward approach to how we handle your data — with clear boundaries, isolation between organizations, and a commitment to data portability.

  • Multi-tenant isolation — each organization's data is logically separated and inaccessible to other tenants
  • Data export — 30-day window to export your data in standard format upon termination
  • Customer retains all rights to their data — we never claim ownership of your information

Questions about security or compliance?

We're happy to discuss our data practices, provide our DPA, or answer any security questions you may have.

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